Privacy Policy
Effective date: 15 April 2026
Who we are
Stonyhills Wellness Ltd (Company No. 17154341) controls your personal data when you use this website and our services.
Data we collect
We may collect your name, email, phone number, account identifiers, booking history, token balances, payment references, disclaimer/health screening responses, and communication records (including SMS logs).
How we use your data
We use data to provide bookings and token balances, process payments, send confirmations/reminders, maintain safety and legal records, provide customer support, and improve services.
Legal bases
We process data based on contract performance, legal obligations, legitimate interests, and consent (for marketing messages where required).
Third-party processors
We use service providers including Supabase (data storage), Stripe (payments), and Twilio (SMS delivery). These providers process data under their own security and compliance obligations.
Retention
We retain account, transaction, and safety records for as long as needed to provide services and meet legal obligations. Health/disclaimer records may be kept for compliance and safety history.
Your rights
You may request access, correction, deletion, restriction, or portability of your personal data, and may object to certain processing. You can opt out of marketing messages at any time.
Contact
For privacy queries, contact us via the details on our contact page. You can also complain to the UK ICO if you are unhappy with how we handle your data.